Why agency leaders need to be more curious to improve CX
The Office of Management and Budget’s recent update to Circular A-11, the budget planning guidance for fiscal 2026, expands and updates agency requirements for customer experience. Section 280 addresses everything from high-impact service providers to understanding how the Paperwork Reduction Act can impact your ability to measure customer experience. Included in the CX section also […]
Trump nominees say firing of probationary employees not indiscriminate
Dan Bishop, the nominee to be deputy director for budget at the Office of Management and Budget, is pushing back against the idea that the firing of probationary employees was indiscriminate. The former North Carolina Congressman told Senate lawmakers yesterday during his nomination hearing that there are good reasons for agencies to let go of […]
Public Papers of the Presidents of the United States Photographic Portfolio: Barack H. Obama (2013, Book 1)
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Public Papers of the Presidents of the United States: Barack Obama (2012, Book II)
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A vague Pentagon memo has some contractors on edge
An acting undersecretary has told managers throughout the Defense Department to review contracts for consulting services. Not just a casual review, but with an eye towards terminating or what Steve Morani called descoping them. This comes as agencies are terminating service contracts across the government. The Professional Services Council has been tracking all of this. […]
DoD’s multi-billion dollar moving contract faces another legal challenge
Editor’s note: This story has been updated to reflect that a GAO review of the GHC contract is now underway. Over the past four and a half years, the Defense Department has faced at least four separate rounds of bid protest litigation challenging its multi-billion dollar overhaul of the military’s household goods moving system. It’s […]
What’s in the Defense policy bill concerned with procurement
As it always does, the National Defense Authorization Act known as the NDAA includes a whole section devoted to federal procurement. We get highlights from attorney Zach Prince of Haynes Boone on the Federal Drive with Tom Temin. Tom Temin And we could talk for hours about Title 8, as we could every year. But […]
HR Line of Business sets ‘guiding principles’ for managing the employee lifecycle
Federal human resources employees now have a standard set of data and business elements, and performance measures to lean on as they modernize their hiring and other processes. The HR Line of Business and Quality Service Management Office completed this year-old effort earlier this summer to update the HR business reference architecture. Jeff Pollack, the […]
The need for an integrated, multicloud management approach
Insight by Deloitte The need for an integrated, multicloud management approach Agencies need a holistic approach that allows them to standardize policies, procedures, governance and workflows across their cloud environments. June 9, 2020 4:51 pm < a min read This content is provided by Deloitte. Agencies making the move to the cloud have found that […]
Implementing AI well means revisiting your enterprise architecture
To many federal technology leaders, the rise of artificial intelligence, and now especially generative AI, will have a significant impact on their mission. This means everything from automating routine tasks to helping mission area experts accelerate and improve their decision-making to advancing research and development more rapidly. As with any technology, agencies need to continually […]